Shipping Policy – Anime Figures UK
At Anime Figures UK, we proudly offer free shipping across the entire United Kingdom. All orders are shipped via Royal Mail, with an estimated delivery time of 7 to 9 business days.
Shipping Rates
We provide free shipping to any location in the UK, regardless of where our warehouse is situated. There are no hidden costs or additional shipping fees during checkout.
Change of Address
Once your order is placed, you will receive an order confirmation email containing your order details. It is important to verify that all information provided is accurate.
If you need to change the shipping address, please notify us within 24 hours of placing the order by emailing us at [email protected] from the same email address used for the purchase. Unfortunately, we cannot make address changes after 24 hours.
Order Processing Time & Shipping
- Order Processing: We aim to process orders within 1-2 business days (Monday to Friday). Orders placed on Fridays, weekends, or holidays will be processed the following business day.
- Domestic Shipping: All orders within the UK are shipped via Royal Mail. Delivery typically takes 7 to 9 business days after your order has been processed.
- International Orders: Currently, we do not offer international shipping.
Address Verification
If we encounter an issue verifying your address, you will be contacted via email or text. Please ensure your address is complete, including the postcode and any apartment number. Failure to provide a valid address may delay your order.
Undeliverable Packages
In the event that a package is deemed undeliverable, it will be returned to us, and we will contact you to update your address. A shipping fee will apply to resend any returned package.
Track Your Order
To track your order, please visit our Track Order page. Simply enter your order number and email address to view your order status. You will receive a tracking link once your order has shipped.
Anime Figures UK is part of VELORA GROUP LTD
Registered Address: 200 Old St, London, EC1V 9LA, United Kingdom
Office: 2 Frederick Street, Kings Cross, London, WC1X 0ND
Customer Support: +44 7404 531504
Email: [email protected]