Common queries answered
Frequently asked Questions
A: Simply click the ADD TO CART and then click check out where you will be directed to the information page. You will write your billing information like your name, email, address, country, phone number. If your shipping address is different or you want to gift it to someone then you can click the check box with the title “Is your shipping address different?” and write the other person’s information.
Once done, select your standard ensured shipping option, then add your card information and click the button “Place Oder”
A: We are located in the UK, and have our warehouse worldwide. We have warehouses in different parts of the world, you will get your games set depending upon the nearest warehouse or availability of cards because we are already running out of stock from many warehouses.
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
A: This is the hard part for us 🙁 If you want to cancel your order, please do as soon as possible within 24 hours. This is because if the conditions are favorable then your order gets shipped and handed over to the courier service within 24 hours. Please contact [email protected]. We also recommend you read our cancelation policy before you proceed further.
A: You can send us email at [email protected], or you can talk to our representative at 850 280 1553. In case you are unable to reach us through direct call then don’t worry you can directly chat with us. See on the left bottom corner the chat button. Remember, you can also reach us through our social media page. Simply send us your message and we will reach you ASAP. Please remember we are just one email or message away and we are committed to answer all your concerns and questions in the best possible way.
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A: If you entered a wrong shipping address or email and the order is placed then don’t worry, you can send us an email at [email protected] and our representative will reach you ASAP. Please make sure to be quick as if the order is shipped and you entered the wrong address then we can’t change the address as it would be flying somewhere in the sky to reach your provided address as soon as possible. However, in the case of a wrong email, you can change the email address anytime for keeping yourself updated.
A: The terms & condition can be viewed by clicking this link here
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CONTACT US
VELORA GROUP LTD
Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
Customer Support: +447404531504
For Business Inquiries : +447761540315
Email: [email protected]